Refund Policy

Gidigigs uses wallet funding and escrow holds so customer funds are not released to a helper until a job is completed or a dispute is resolved.

Refund Eligibility

A customer may request support review when a helper does not arrive, the job is cancelled before work starts, or the completed work materially differs from the agreed task details.

Disputes

Open disputes pause payment release. Admin review may release funds to the helper, refund the customer wallet, or take another documented support action based on evidence.

Wallet Top-ups

Failed or duplicate payment provider charges should be verified against the provider transaction reference before wallet credit or reversal is completed.