Delete Your Gidigigs Account
You can permanently delete your Gidigigs account at any time, from inside the app or by emailing our support team.
Delete from the app
- Open the Gidigigs app and sign in.
- Tap Customer Profile (or Helper Dashboard if you're a helper).
- Scroll to Account & security.
- Tap Delete my account and confirm by typing
DELETE.
Delete by email
If you can no longer access your account, email gidigigslimited@gmail.com from the address on your account with the subject "Account deletion request". We will verify your identity and delete the account within 7 business days.
What gets deleted
Your name, email address, phone number, password, contact verification state, and helper public profile (if any) are removed. You will no longer be able to sign in.
What we keep, and why
To meet Nigerian financial-services record-keeping rules and resolve disputes, we retain anonymised audit records of:
- Booking history (without your name).
- Wallet top-ups, payouts, refunds, and Paystack transaction references.
- Admin moderation actions, dispute outcomes, and KYC pass/fail status (without your ID number).
These records are anonymised — they cannot be linked back to you by Gidigigs staff.
Before you delete
- Withdraw your wallet balance via a payout request.
- Cancel or finish any open bookings.
- Wait for any pending payout to settle.
The app will block deletion until each of these is clear and explain what is still pending.
Need help?
Email gidigigslimited@gmail.com and we'll walk you through it.